FreeSoftGames

Support Center

Browse our knowledge base for answers to common questions

Visit Support Center

Email Us

Send us an email and we'll get back to you within 24 hours

support@freesoftgames.com

Discord Community

Join our active Discord community for real-time help

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Send Us a Message

Frequently Asked Questions

How long does it take to get a response?

Our support team typically responds within 24 hours. VIP members receive priority support with responses within 6 hours.

Do you provide installation support?

Yes, we provide detailed installation guides for all games. If you're still having trouble, our support team can assist you.

How can I report a broken download link?

You can report broken links through our contact form or directly in our Discord server. Please include the game name and the page where you found the link.

Can I request a specific game to be added?

Absolutely! We welcome game requests. Use the contact form and select "Game Request" as the subject. VIP member requests are prioritized.

Support Hours

Monday - Friday: 9AM - 6PM GMT

Saturday - Sunday: 10AM - 4PM GMT

Urgent Issues

For urgent matters, please join our Discord server and mention @Support in the help channel.

VIP members can use the @VIP-Support tag for immediate assistance.

Security Reports

If you've found a security vulnerability, please email:

security@freesoftgames.com

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